eXciteOSA Support Hub

Updates:

Firmware update 1.02.07 – 06 April 2021 @ 1700 BST, 1200 EST

Therapy – what’s new:

1. While therapy is being delivered, the current level displayed on the app at each of the four 5-minute periods will not change.
2. While therapy is being delivered, during each of the four 5-minute periods with their corresponding frequency changes, the perception of the therapy pulse will feel approximately the same as with the previous 5-minute segment.

These two changes should allow the user to not touch the current level during a therapy and thus deliver an optimal therapy.

3. While the therapy is being initialized, the device will not generate the strong pulse seen in the first 5 seconds of the therapy session
4. Erroneous pulses during the therapy will be removed, providing a more consistent therapy delivery.  This change will not be perceptible.
Please note that the Android BT upload is much slower (15-17 minutes) compared to the iOS (4-5 minutes). This is operating software specific.

Major App update with the new login procedure and 6 digit code required – Due 29 March

For further information on the updated eXciteOSA App and the replacement mouthpiece click here to read the email that went out to all UK patients on 23 March

Further details on the replacement mouthpiece can be found here.

The User Guide (IFU)

View our online digital Instructions For Use

Call

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Mon-Fri | 9am to 6pm

+44 (0)20 7096 0586

Email

Our support team will respond as soon as possible

support@signifiermedical.com